14.2 C
London
Friday, July 30, 2021

When Community Engagement Restored Trust and Raised Public Index of Suspicion for COVID-19

Kampala, 4 September 2020:- When the World Health Organization (WHO), declared the Coronavirus Disease (COVID-19) outbreak a global pandemic, on 11th March 2020, many Ugandans didn’t take it seriously with many saying it was a disease for the affluent, the very high class or for developed countries. As the disease ravaged the entire world, Ugandans…
More

    Latest Posts

    Robinhood’s CFO says it was ready to go public

    But the company's debut is not burning up the stock charts. What happened? Robinhood priced at $38 per share this week, opened flat and closed its first day’s trading yesterday worth $34.82 per share, or a bit more than 8% underwater. The company posted a mixed picture today, falling early before recovering to breakeven in…

    Last day to snag early bird passes to TechCrunch Disrupt 2021

    Don’t miss your chance to experience TechCrunch Disrupt 2021 — the startup world’s must-attend event of the season — for less than $100. Why not get the best ROI of your time while simultaneously learning about the latest industry trends and mining for opportunities that can take your startup to new levels of success? Disrupt…

    White-label SaaS shipping startup Outvio closes $3M round led by Change Ventures

    Outvio, an Estonian startup that provides a white-label SaaS fulfillment solution for medium-sized and large online retailers in Spain and Estonia, has closed a $3 million early-stage financing round led by Change Ventures. Also participating were TMT Investments (London), Fresco Capital (San Francisco) and Lemonade Stand (Tallinn). Several angels also joined the round, including James…

    Gillmor Gang: Social Climbing

    Fear is back with the deadly combination of pandemic politics and a vicious variant. The good news is that if enough people took the shots we could cut the damage to something manageable. The other good news is progress on the twin issues of Trump and social media. In both cases some semblance of balanced…

    How our SaaS startup improved net revenue retention by more than 30 points in two quarters

    NRR is the most underrated metric out there

    Tim Kopp is the chairman and CEO of Terminus, an ABM platform that powers high-performing go-to-market teams.

    There’s certainly no shortage of SaaS performance metrics leaders focus on. While all SaaS companies do, and must, home in on acquisition metrics, there’s also massive revenue potential within your current customer base.

    I think NRR (net revenue retention) is without question the most underrated metric out there. NRR is simply total revenue minus any revenue churn plus any revenue expansion from upgrades, cross-sells or upsells. The greater the NRR, the quicker companies can scale. Simply put: the power of compound math!

    One of the biggest and most impactful changes we made was to move new business, retention and account management all under our chief revenue officer.

    Over the course of two quarters, Terminus grew its NRR by more than 30 points, opening up incredible new levels of growth opportunities.

    To boost our NRR for the better, I focused on three core pillars within our organization.

    People

    We took a holistic look at the organization and our org structure. One of the biggest and most impactful changes we made was to move new business, retention and account management all under our chief revenue officer. At the end of the day, it just makes a ton of sense to have acquisition and retention living under the same roof — why bother acquiring new customers if you can’t retain them?

    We also rolled out a surround-sound team (around three or four people per customer) who onboard and help customers with their account from day one. In total, we have about a quarter of our company dedicated to this 24/7 support and hands-on guidance to ensure we’re enabling customers immediately.

    Process

    Latest Posts

    Robinhood’s CFO says it was ready to go public

    But the company's debut is not burning up the stock charts. What happened? Robinhood priced at $38 per share this week, opened flat and closed its first day’s trading yesterday worth $34.82 per share, or a bit more than 8% underwater. The company posted a mixed picture today, falling early before recovering to breakeven in…

    Last day to snag early bird passes to TechCrunch Disrupt 2021

    Don’t miss your chance to experience TechCrunch Disrupt 2021 — the startup world’s must-attend event of the season — for less than $100. Why not get the best ROI of your time while simultaneously learning about the latest industry trends and mining for opportunities that can take your startup to new levels of success? Disrupt…

    White-label SaaS shipping startup Outvio closes $3M round led by Change Ventures

    Outvio, an Estonian startup that provides a white-label SaaS fulfillment solution for medium-sized and large online retailers in Spain and Estonia, has closed a $3 million early-stage financing round led by Change Ventures. Also participating were TMT Investments (London), Fresco Capital (San Francisco) and Lemonade Stand (Tallinn). Several angels also joined the round, including James…

    Gillmor Gang: Social Climbing

    Fear is back with the deadly combination of pandemic politics and a vicious variant. The good news is that if enough people took the shots we could cut the damage to something manageable. The other good news is progress on the twin issues of Trump and social media. In both cases some semblance of balanced…

    Don't Miss

    Poco X3 GT will not launch in India

    Home News Mobile Phones (Image credit: Poco) Xiaomi’s sub-brand Poco has dropped a bad news for its fans in the country who were looking forward to the latest Poco X3 GT. Anuj Sharma, Poco India’s country director, has stated that the Poco X3 GT will not be launched in India.The Poco X3 GT was launched…

    Tal Brody on the Olympic spirit and Ben & Jerry’s boycott

    JPost One-on-One weekly 'Zoomcast': Gil Hoffman talks to Israeli basketball legend Tal Brody about Israel's chances for more Olympic medals Jpost Zoomcast S01E28: Gil Hoffman talks to Israeli basketball legend Tal Brody Gil Hoffman talks to Israeli basketball legend Tal Brody about Israel's chances for more Olympic medals and how much Ben & Jerry's boycott…

    Middle East House Subcommittee meets to discuss Lebanon crisis

    WASHINGTON – The House Subcommittee on the Middle East, North Africa and Global Counterterrorism met on Thursday to discuss Lebanon’s “political paralysis, economic crisis and challenges to US policy.Rep. Ted Deutch (D-Florida), Chairman of the committee, said that the resignation of Prime Minister-designate Saad Hariri two weeks ago after nine months of efforts to form a…

    Israel should return to UNESCO

    Israel could seek to rejoin the United Nations Educational, Scientific and Cultural Organization (UNESCO), an important decision that the government should weigh in the coming months. Israel left UNESCO in 2019 along with the United States over biased decisions and anti-Israel rhetoric at the organization. Problems between Israel and UNESCO came to a head under the…

    Ben & Jerry’s founders say they’re ‘proud’ of company’s Israel boycott

    The founders stressed that they are "proud Jews" and that Israel was one of the company's first overseas markets. A woman holds Ben & Jerry's ice cream at her home in Jerusalem on July 19, 2021. (photo credit: YONATAN SINDEL/FLASH 90) Bennett Cohen and Jerry Greenfield, founders of Ben & Jerry's ice cream, say that they are…

    Stay in touch

    To be updated with all the latest news, offers and special announcements.

    × Share your content